Returns & Exchanges
We offer a 30-day return window for all BOOX devices to ensure you have the best reading and writing experience. If you are not completely satisfied, you may initiate a return for a refund or exchange provided the item is in its original condition.
Submit a Request
Log into your account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.
Prepare the Package
Securely pack your BOOX device in its original packaging, including all accessories, manuals, and the stylus to avoid any restocking fees.
Ship to Service Center
Affix the provided shipping label or use a traceable carrier to send your package to our designated electronic inspection facility.
Inspection and Refund
Once our technicians verify the device's condition and reset the hardware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing